Cancellations & Refunds

You receive a 100% refund, including the convenience fee, if:

• the Space Partner declines or does not confirm your booking request;
• the Space Partner cancels a confirmed booking, for any reason;
• the space is not accessible at your booked time, or nobody is there to let you in; or
• the space or its equipment is materially different from the listing — for example, advertised equipment is missing or unusable.

Where we can, we will also help you find an alternative space for the same slot. You are never obliged to accept an alternative instead of a refund.

Space Partners hold your slot exclusively for you and turn away other work to do it, so how much comes back depends on notice given.

• More than 48 hours before the session: full refund of the session amount.
• Between 24 and 48 hours before: 50% of the session amount is refunded.
• Less than 24 hours before, or no-show: the session amount is not refunded.

The convenience fee is non-refundable where you cancel, as it covers costs already incurred in processing your booking. It is always refunded where the cancellation is not your fault.

A Space Partner may choose to offer better terms than these, or to reschedule you instead. Individual spaces may publish their own stricter or more generous terms on their listing — where they do, the listing terms apply and are shown to you before you pay.

Report it to us within 24 hours of the session, with your booking reference and, where possible, photographs. We will review what happened, ask the Space Partner for their account, and decide fairly. Outcomes range from a partial refund reflecting what you did not receive, to a full refund.

Please note the limits of this.We can refund what you paid for the booking. We do not currently offer insurance, damage cover, or compensation beyond the booking amount — for example, we cannot compensate you for a missed release date or a crew's wasted time. Our overall liability is limited as set out in section 9 of the Terms of Use.

• Refunds are made to the original payment method. We cannot redirect a refund to a different account.
• We aim to approve refund requests within 3 working days of receiving the information we need.
• Once approved, funds typically reach you within 5 to 7 working days, depending on your bank or card issuer.
• We will confirm by email when a refund has been issued.

If you want to move a session rather than cancel it, ask us or the Space Partner as early as possible. Rescheduling is at the Space Partner's discretion and depends on availability. A rescheduled booking keeps its original payment; nothing is refunded or re-charged unless the rate for the new slot differs.

Email support@justbelieve.co.in from the address on your account, with your booking reference and what went wrong. If you are not satisfied with the outcome, you can escalate to grievance@justbelieve.co.in.